Frequently Asked Questions (FAQ)
General Questions
1. Where is your store located?
- To reach all stores of Nebioğlu AVM, you can visit our Stores page. The address and working hours of each store are listed here.
2. What are your working hours?
- Our stores are open every day between 09:00 - 21:00 on weekdays and weekends. Our working hours may change on public holidays, please check our website for such situations.
3. Can I order by phone?
- Yes, you can order by phone. You can use the phone numbers on our Contact page to place your order.
4. Can I order online?
- We are currently only taking orders from our stores. However, our online sales service will be available soon.
Products and Stock
5. What is the stock status of your products on sale?
- Stock status is stated on each product page. You can also get detailed information about product stock status from our stores.
6. If an item is out of stock in store, will it be restocked?
- Our out-of-stock products may sometimes come back into stock. To get information about the stock status of the product, please contact our stores or you can receive e-mail notifications by using the "Stock Notification" option on our website.
7. Which brands do your products belong to?
- There are many local and international furniture and white goods brands in our store. Popular brands include X Furniture , Y White Goods , Z Electronics .
8. Do your furniture products have a warranty?
- Yes, all our furniture products are under a 2-year manufacturer's warranty. For detailed information, you can review our Warranty Conditions page.
9. What is the warranty period for white goods?
- Although the warranty period for white goods varies by brand, there is usually a 3-year manufacturer's warranty. You can check the product-based warranty periods on the product page.
Delivery and Assembly
10. What is your delivery time?
- Our delivery times may vary depending on the product you purchase and your delivery address. Usually your order will be delivered within 3 to 7 business days.
11. Do you charge delivery fees?
- Yes, our delivery charges vary depending on your delivery area. For detailed information about delivery charges, you can review the payment page during your order.
12. Do you have furniture assembly service?
- Yes, we provide assembly service for the furniture you purchase from our store. Assembly service price may vary depending on the product category and region.
13. What should I do if my products are damaged during delivery?
- If your products are damaged during delivery, immediately report them to the delivery person and have a report prepared. You can also contact our customer service to get information about damage compensation procedures.
Returns and Exchanges
14. Can I return the product I purchased?
- Yes, you can return the products you purchased from our store within 14 days without any conditions. However, the returned products must be unused and in their original packaging.
15. How does your return process work?
- For the return process, you must contact our store and send the product to our address or bring it to our store. When the product reaches us, the return process begins and your payment will be refunded to your account within 5-10 business days.
16. Can I exchange the product I purchased for another product?
- Yes, you can exchange the product you purchased for another product within 14 days as long as you do not use it. You can choose from the products in stock.
17. Which products cannot be returned?
- Special order products, personalized designs and products such as beds that have been opened for hygienic reasons cannot be returned. For more information, you can review our Return Policy page.
Payment and Financial Transactions
18. What payment methods do you accept?
- We accept credit card, debit card, cash and installment payment options. You can pay in cash or installments in our stores.
19. Do you pay in installments?
- Yes, we offer credit card installment options. Installment options may vary depending on your bank, you can see the valid installment number during payment.
20. Is payment secure?
- All transactions made through our website are protected by an SSL security certificate. Your credit card information is processed securely and is not shared with third parties.
Support and Customer Service
21. How can I reach customer service?
- You can reach our customer service via the phone number, e-mail address or contact form on our Contact page.
22. What should I do if I have a problem with the product?
- If you have any problems with the product, you can contact our customer service and report your problem. We will assist you as soon as possible.
23. How should the product be maintained and cleaned?
- The maintenance and cleaning instructions for each product are specified on the product page. You can also get detailed information from the user manual that comes with the product.
